Voice Systems Engineering, Inc.

Digital Solutions Business Analyst

VSE Inc - Remote - Full Time

Digital Solutions Business Analyst

Voice Systems Engineering (VSE) is a dynamic organization driven by innovation and a shared passion for positively impacting people's lives. Specializing in advisor-based technology platforms, we operate across various service sectors, including psychic guidance and wellness, with our flagship brand, Psychic Source, leading the way.

Our vision at VSE centers on the belief that when talented individuals unite, possibilities become limitless. Rooted in a remote-first environment, we've cultivated a culture that embraces diversity, equity, work-life balance, and a true sense of belonging.  

We are seeking a passionate, strategic, and experienced Digital Solutions Business Analyst to bridge the gap between business needs and technical solutions. You should be an expert in analyzing, identifying and validating key requirements, and providing inputs to product, design, and engineering teams to translate these into the desired experience. You will also map and prototype key processes, gather feedback to inform planning, and support new solutions with user acceptance scopes and training content. Additionally, you will capture post-implementation insights and feedback on user requirements.

If you’re our new Digital Solutions Business Analyst, you will look forward to engaging in activities such as: 

  • Eliciting, analyzing, and documenting detailed business and technical requirements for product features and enhancements.
  • Utilizing data analytics and business intelligence tools to assess product performance and identify optimization opportunities.
  • Facilitating stakeholder alignment through structured workshops, interviews, and documentation.
  • Developing business cases that quantify benefits and define success metrics for new initiatives.
  • Serving as a liaison between technical teams and business units to ensure shared understanding and delivery excellence.
  • Supporting quality assurance with clear acceptance criteria and validation activities.
  • Translating business strategies into comprehensive product roadmaps and functional specifications.

Required Skills & Experience – You Should Have:

  • A Bachelor’s degree: MBA or related advanced degree preferred.
  • At least 5 years’ experience as a Business Analyst or Senior Business Analyst in a SaaS or technology-driven environment.
  • Experience in implementing digital solutions focused on operational efficiencies, with a strong risk mindset
  • Proficiency in Agile frameworks and tools like JIRA and Confluence.
  • Strong analytical and problem-solving skills including SQL and BI tool expertise.
  • Effective visualization skills and strong attention to detail, coupled with strong organizational skills
  • Excellent communication, presentation, and stakeholder management abilities.

Desired Skills:

  • Experience in enterprise SaaS solutions such as CRM or ERP.
  • Knowledge of API integrations and data architecture.
  • Ability to thrive in dynamic, fast-scaling environments.

At VSE the well-being of our people comes first, and we have nurtured a culture that focuses on health and wellness, personal growth, and social responsibility. We celebrate diversity and are committed to creating an inclusive environment of belonging for all employees and applicants. We are an equal opportunity employer.

We offer an unlimited vacation policy and flexible work schedule, so you can prioritize your needs for whatever season of life you are in. Our comprehensive insurance programs include medical, dental, vision, and life. VSE employees also have access to a “wellness wallet” that will reimburse them for gym memberships, workout equipment, mindfulness apps, healthy food boxes, ergonomic workspace tools, and more.

We prioritize investment in our people by offering a tuition reimbursement program and plenty of opportunities to continue learning. We also help you plan for your future and beyond by offering a 401k match and access to expert financial advice.

This is a remote based position. You can learn more about life and work at VSE by visiting us here.

We are currently inviting residents of Colorado, Florida, Massachusetts, New Jersey, Ohio, Pennsylvania, Tennessee, Texas, and Washington.

Salary Range:  $115,000 – $125,000 per annum, depending on experience and expertise. This figure represents our good faith and reasonable estimate of the potential salary for this role. Salary and whole compensation package to be determined by the candidate’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. We may offer a salary outside this range to an exceptional candidate.   

Apply: Digital Solutions Business Analyst
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Do you currently reside in one of the following states?
Colorado
Florida
Massachusetts
New Jersey
Pennsylvania
Tennessee
Texas
Washington*
Do you have at least 5 years of experience working as a Business Analyst or Senior Business Analyst in a SaaS or technology-driven environment?*
Have you worked within an Agile framework and used tools such as JIRA and Confluence to manage requirements, backlogs, or sprints?*
Are you proficient in SQL and familiar with Business Intelligence (BI) tools used for data analysis and reporting?*
Have you participated in the implementation of digital or SaaS-based solutions aimed at improving operational efficiency or customer experience?*
Do you hold at least a Bachelor’s degree in business, information systems, computer science, or a related field?*
Have you led or facilitated requirements-gathering workshops, interviews, or documentation sessions involving both technical and business stakeholders?*
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